Why is my parcel at the local post office?

Why is my parcel at the local post office?

The package will return to your local post office or other pick-up point in the following situations:

-You are not at home when the carrier attempts to deliver it.

-The package is too big for your mailbox(a notice will usually be left on your door or in your mailbox).

-The address you provided is not detailed enough to deliver to your house.

In these situations，you need to pick up the package by yourself.

Usually, the carriers will contact you to pick up the package by phone or text message.

You can pick up the package at the pick-up point according to the tracking information.

We will also send an email/text message to inform you that you should pick up the package.

If you require any further information or assistance, please do not hesitate to contact us.