delivery

Why is my package delayed and the tracking information is not updated?
2022/04/08 185
Why is my package delayed and the tracking information is not updated? Package delay may be caused by epidemic situation, flight delay, slow customs clearance process, national policy adjustment, h...
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Why can’t I select my desired courier/free shipping for my country?
2022/04/08 204
Why can’t I select my desired courier/free shipping for my country? NIU is committed to providing high quality logistics services to customers. However, there are few alternative shipping me...
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Where are NIU’s warehouses located in?
2022/04/08 264
Where are NIU’s warehouses located in? NIU is based in Hong Kong, China, but we have multiple warehouses in Asia, Europe, America, Australia and the Middle East. For example: China warehouse,...
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How to track my package?
2022/04/08 228
How to track my package? Tracking Information Usually within 1-2 working days after shipment, NIU will send you a tracking number and a link to the tracking page within your order. You can view tra...
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Tariff Related Issues
2022/04/08 246
Tariff Related Issues 1. What is tariff? 2. Why do I have to pay the duty? 3. How do I pay the duty? 4. Matters needing attention 1. What is tariff? Tariff is the tax levied by the custo...
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Why is my package delayed and the tracking information is not updated?