Support & FAQs

Knowledge Base

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CONTACT US

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Support & Contact

Contact Us

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NIU PRODUCT INTRODUCTION

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MQi+ Sport Introduction (14)	MQi GT Introduction (10)
User manual	User manual
MQi+ Sport Specifications	MQi GT Specifications
MQi+ Sport Prices	MQi GT Prices
NIU Smart eScooter MQi+	NIU Smart eScooter MQi GT
1. Introduction	1. Intro
See all 14 articles	See all 10 articles

 

NQi Sport Introduction (14)	NQi GT Introduction (14)
User manual	User manual
NQi Sport Specifications	NQi GT Specifications
NQi Sport Prices	NQi GT Prices
NIU Smart eScooter NQi	NIU Smart eScooter NQi GT
1. Introduction	1. Introduction
See all 14 articles	See all 14 articles

 

NQi GTS Introduction (4)	UQi Sport Introduction (14)
User manual	User manual
NQi GTS Specifications	UQi Sport Specifications
NQi GTS Prices	UQi Sport Prices
1. Introduction	NIU Smart eScooter U1
	1. Introduction
	See all 14 articles

 

UQi GT Introduction (3)	General (9)
User manual	What is the price of the scooter?
UQi GT Specifications	Which models have a dynamic color display?
UQi GT Prices	Which NIU series should I choose?
	Who is NIU’s motor supplier?
	What is the FOC in my scooter?
	See all 9 articles

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NIU KICK SCOOTER

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KQi Introduction (5)	NIU KQi APP (5)
KQi User Manual	How do I install the App on my mobile device?
How many driving modes does the NIU kick scooter have?	How do I bind my kick scooter in the App?
How many configurations and colors does this kick scooter come in?	Can more than one app account be connected to the kick scooter?
What are the accessories included in an unopened box?	How do I activate the NIU kick scooter?
What are the specifications of the front and rear tires on the kick scooter?	I get the error message “scooter firmware upgrade on the mobile app was unsuccessful.” What should I do?

 

KQi FAQ (9)	KQi Troubleshooting (17)
How do I ride the Niu kick scooter? What precautions should I take?	How do I contact after-sales service?
What are the requirements for the rider?	What should I do if the handlebar stem wobbles during a ride?
Can I ride the kick scooter on rainy days?	What should I do if the tire swings from side to side? Or bounces up and down during a ride?
How long is the battery life of the kick scooter?	What should I do if the wheel motor stalls?
How many degrees can the handlebar be steered to the left and the right?	What should I do if the tail light doesn’t light up?
See all 9 articles	See all 17 articles

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NIU PRODUCTS FAQ & TROUBLESHOOTING

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FAQ (19)	Error Codes (6)
How do I check for software updates for my scooter?	Troubleshoot List
Where can I find the SN and VIN numbers?	Function xxx is malfunctioning on my scooter. Can you help me?
My dashboard shows KPH instead of MPH after the update. How do I change it back?	Error Code 30 and 50
Why do I need a data package for my scooter, and will it work without it?	Error Code 67
Can I get a new set of keys for my scooter?	Error Code 99
See all 19 articles	See all 6 articles

 

Battery & Charging (18)	Alarm (3)
I have problems with my batteries and I don’t know if they are still under warranty. Can you help me?	How do I change the alarm sensitivity?
Do I need a NIU battery for my NIU scooter?	Will the alarm still work when the battery is disconnected?
My charger gets really hot when charging, is this normal?	Can I still track my scooter when the battery is disconnected?
How do I know the status of my battery while charging?
Who is NIU’s battery supplier?
See all 18 articles

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NIU APP

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Get Started(4)	My NIU Account & Settings (11)
How can I download the NIU APP?	The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
How do I register in the APP?	Can I register with both my mobile number and email address?
How can I connect my NIU scooter with the NIU APP?	How do I change my password in the APP?
Do I have to install and use the NIU APP?	How do I unbind a scooter from the NIU APP?
	How do I know if I have the latest version of the APP?
	See all 11 articles

 

APP Functionalities (9)
I do not get any notifications on my phone. Can you help me?
Can I add more than one NIU scooter to the NIU APP?
My vehicle is showing offline in the APP.
How do I check for software updates for my scooter?
How do I change the mileage settings in the APP?
See all 9 articles

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NIU

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About Us (5)	Work With Us (2)
When was NIU founded?	How can I become a NIU Influencer?
What is the mission of NIU?	Working at NIU
What is the vision of NIU?
Is NIU a private company?
Find us on Social Media!

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