How can I calculate the shipping fees?
All our products are shipping included, you don’t need to pay for shipping anymore!
Tariff related issues（Click here for details）
How to track my package? （Click here for details）
Why is my parcel at the local post office? （Click here for details）
What shipping company does NIU use?
NIU employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including DHL, EMS, UPS, GLS, DPD, TOLL and so on, to offer a fast and convenient door to door delivery to more than 200 countries.
Where are NIU’s warehouses located in? （Click here for details）
Why can’t I select my desired courier/free shipping for my country? （Click here for details）
Need my order urgently. Can I select express shipping?
Of course, you can choose your preferred delivery method on the checkout page of your order, but you may have to pay a higher freight rate for choosing express shipping.
Please note that orders delivered by express service have a higher possibility of custom problems. Please contact customs for tax payment if needed.
NIU Air/Sea Introduction
We ship to almost all countries in the world, and we offer standard shipping for most countries. Our goal is to continually reduce the fees customers may have to pay when they can’t or don’t want to opt for standard shipping.
Can you ship to my country?
We can ship our products to almost every country and can offer a free shipping service for most of them.
We do not ship to: Chinese mainland, South Sudan, Yemen, Crimea, and Syria.
If you do not receive our product, you can contact us!
How does NIU ship your order and how long does it take to ship ?
- If you buy an electric bike/motorcycle/battery, NIU can only ship by sea, it will take about 35 to 45 days before you can receive your item. If you buy other goods (without battery), then we can go to the air freight line, usually within 8 to 12 days, you can receive the goods you purchased. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.
- Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.
When will it be delivered? Possible causes for non-delivery?
After your successful payment, we will ship the goods within 1-2 working days.
Delivery time may be extended because of holidays, natural disasters, etc, or if the products are out of stock.
Please contact our customer service if needed, and we will go all out to help you to solve the problem.
How to modify my personal information after ordering?
In order to ensure the successful delivery, it is recommended that you contact us to modify your personal information such as address and phone number before the package is shipped.
If the package is shipped, please contact us within 3-5 working days to confirm the modification.
When will I receive my order?
Why is my package delayed and the tracking information is not updated? （Click here for details）
Beijing Niudian Technology Co., Ltd.
Registered office address: No. 38, Baizhuang Community, Tongtai Road, Zhengdong New District, Zhengzhou City, Henan Province, China