Returns & Exchanges

 

Warranty Details

The core components of the Maverick electric vehicle are guaranteed for two years or the accumulated mileage of 30,000 kilometers, whichever comes first (the core components include the motor, charger, and frame of the Maverick electric vehicle), and other small The quality assurance of Niu electric vehicle parts shall be implemented in accordance with the “Three Guarantees Standard for Mavericks Electric Vehicles”.

During the warranty period, free maintenance and replacement services will be provided by the authorized service center of Maverick Electric Vehicle. For repairs beyond the “Three Guarantees” service period and scope, the Maverick Electric Vehicle Authorized Service Center will provide paid services according to local market conditions and repair prices.

In order to ensure the timeliness, we will arrange for the qualified batteries to be sent out randomly for the batteries replaced by the after-sales system.

If the product purchased by the user cannot be driven due to product quality problems, the authorized service provider of Maverick Electric Vehicle will provide free on-site maintenance services. If the vehicle cannot be driven due to factors other than man-made damage, natural damage, etc., the authorized service provider of Maverick Electric will provide paid door-to-door service (according to the distance of the service, whether the service time is at night, whether the weather is bad, etc., the door-to-door service is guaranteed. The price of the fee is negotiated by the user and the service provider, ranging from $100 to $200).

The warranty service period of the sold products starts from the date of the delivery receipt signed by the user.

Parts Three Guarantees Standard

Parts	warranty period	Warranty Statement
Frame	60 months	Use within the normal load and road range, open welding, desoldering, fracture phenomenon
Handlebar, official original lithium battery pack	36 months	If the lithium battery is in normal use, if the voltage is abnormal, it cannot be charged, or the capacity is less than 60% detected by the discharger, the three-guarantee service will be given. 36 months/30,000 km, whichever comes first (replace the battery with a new one within 6 months before or within 5,000 km, and replace the battery for maintenance within 30 months)
Original graphene battery	24 months	If the lead-acid battery is in normal use and has abnormal voltage, cannot be charged, and the capacity is less than 60% detected by the discharge instrument, the three-guarantee service will be given. 24 months/20,000 km, whichever comes first。
Original real black gold battery	12 months	If the lead-acid battery is in normal use, the voltage is abnormal, it cannot be charged, and the capacity is less than 60% detected by the discharger. Three guarantees will be provided. 12 months/10,000 kilometers, whichever comes first (replace the battery within 12 months or 10,000 kilometers).
Motor, ordinary charger	24 months	Quality problems caused by non-external forces such as phase loss, burnout, and demagnetization
fast charger	18 months	Product-related performance failures or quality problems that cannot be repaired
Front wheel hub, steering column, front/rear shock absorber, rear flat fork, front brake assembly, rear brake assembly, armrest, saddle, single and double support, pedals, controller, central control panel, display instrument, adjustment Speed handle, main cable, flasher, horn, remote control alarm, electric door lock (including vehicle auxiliary lock and key), one-button start component, DC-DC converter, combination switch, air switch, pull-wire Hall sensor , turn signal, headlight assembly, rear tail light, light control assembly, vehicle wireless terminal (Sky Eye)	12 months	Product-related performance failures or quality problems that cannot be repaired
Painted plastic parts, rear-view mirrors, brake shoes, tires, charging port components, cables, power sockets, chains, chain discs, electroplating parts, PP and other exterior parts that are not included in the above items	not covered under warranty	Wearing parts are not covered by warranty
Remark: 1. All spare parts are not subject to three guarantees. The three guarantee period of the parts replaced during the warranty period is calculated according to the remaining date of the three guarantee period at the time of purchase; for the parts purchased or replaced separately by the user, the three guarantee date is from the date of purchase or replacement. Recalculated from date. 2. The rechargeable ambient temperature range of lithium batteries is 0°C ~ 35°C, and the operating ambient temperature range of lithium batteries is -10°C ~45°C. Under low temperature conditions, the capacity of lithium batteries will decline to varying degrees. For specific reference The degrees are: 70% usable capacity at -10°C, 85% at 0°C, and 100% at 25°C. Lead-acid batteries also deteriorate to varying degrees at low temperatures.

 

Warranty Disclaimer

The following conditions of the sold products are not covered by the warranty service, and the user needs to pay for maintenance and related services:

1. Based on the “Three Guarantees Standard for Mavericks Electric Vehicle Parts”, exceeding the specified service period and scope.
2. Caused by the user’s failure to use, drive, maintain and adjust the product correctly in accordance with the instructions for use of the Maverick electric product.
3. The sold products are damaged due to rain, ice and snow soaking, smoking, corrosion of medicines, chemicals, etc., or natural product failure or damage.
4. Loss is not covered by warranty. As well as failure or damage caused by force majeure (including but not limited to earthquakes, typhoons, fires, floods, social events, group events, violent crimes, etc.)
5. If the user does not use and maintain the battery normally, and the storage time exceeds the maximum storage safety period of 3 months (the vehicle is plugged in for more than one month, and the initial power is less than 50% and more than 3 months when stored separately), the battery is not stored. Charging in time will cause the undervoltage of the battery feed to be irreparable.
6. The user modifies, disassembles, repairs, and destroys the normal use of the product as a whole and its parts without repairing it at the Mavericks authorized service center.
7. The user’s use of non-original accessories causes damage to the parts of the Maverick electric vehicle or unauthorized changes to the circuit and circuit configuration.
8. Product failure or damage caused by human factors such as collision, falling, overloading, speeding, etc. during driving.
9. There is no valid three-guarantee certificate, after-sales service card or purchase product invoice, certificate or the number on the card does not match the product.
10. The user alters or changes the three-guarantee service date of Maverick electric vehicle products and parts without authorization.

 

Guide price for out-of-warranty parts

1. The following replacement guide price includes raw material cost, packaging cost, shipping cost and maintenance labor cost;

2. According to the changes in the purchase price of raw materials and labor costs, Niudian Technology and Maverick Electric have the right to modify and adjust the guide price.

3. The guide price of plastic parts for limited edition and customized edition vehicles will be increased by 15% on the basis of ordinary editions.

4. The same series of models (NQi, MQi, UQi) will have some common spare parts, so the spare parts of subsequent models are not listed separately, and the price can be directly referred to the price of the same part of the same series of models before the release date.

 

Peripheral products after-sales policy

 

Tips:

1. Before purchasing a product, please read the product introduction on the platform carefully to choose the product that meets your needs, and pay attention to the maintenance of the product in daily use to avoid unnecessary waste of resources.

2. When you receive the goods, please be sure to inspect the goods on the spot, check whether the appearance of the package, whether the contents are complete, whether the invoice and the application form for return and exchange are complete, if there is any problem, please reject it on the spot and contact customer service in time.

3. If you need to return or exchange the product, please be sure to send the *invoice (only when returning the product) and the return application form with complete information and send it back, otherwise it will not be accepted.

4. When you mail the goods, you must return the express invoice together. The relevant freight generated in this process can be reimbursed up to $20 per order with the express invoice. The number of returns for non-quality issues is limited to one time.

Return standard:

Maverick promises to meet the following conditions and provide customers with seven-day no-reason return and fifteen-day quality problem replacement services from the date the customer receives the product. You can contact our customer service by email: service@niuebike.com to handle after-sales applications Handle returns and exchanges. The specific return standards are as follows:

Return category	Functional failures or product quality problems stipulated by Chinese law	Reasons for problems such as loss of goods flow, missing parts, or inconsistency between the description of the goods and the website	Other reasons
Specific description	Confirmed by the manufacturer’s designated or special after-sales service center, and issued a test report or confirmed by the Mavericks after-sales service is a product quality problem.	Logistics damage refers to damage, leakage, breakage, and performance failure caused during transportation, which are verified by after-sales personnel. Missing parts means that the original parts of the product are missing.	In addition to the above two reasons, such as return or exchange caused by personal reasons, on the premise that the goods are in good condition。
7 days (inclusive) return	support	support	support
15 days (inclusive) exchange	support	support	not support
Shipping Instructions	1. Tail box (with bracket): If the quality problem is returned, the user will bear a maximum of 40 US dollars with the invoice Maverick; 2. Helmet: If the quality problem is returned, the user will pay up to 35 USD with the invoice Maverick; 3. Backrest: If the quality problem is returned, the user can bear up to USD 25 with the invoice Maverick; 4. The return shipping cost is up to USD 20 with the invoice Mavericks.	The return shipping cost is up to USD 20 with the invoice Mavericks.	· For 7 days no reason to return the goods, the user shall bear the round-trip shipping cost; for free shipping, the user only bears the return shipping cost · Within 7 days, the user can exchange the same product for non-quality problems once, and the user only needs to pay for the return shipping cost of the product.
Remark	If there is no local testing condition, please contact Mavericks after-sales service by email: service@niuebike.com.	During the after-sales review of Mavericks, the courier may be required to prove or ask you to provide physical photos, etc., so that the after-sales personnel can quickly make judgments and deal with them in a timely manner.	You are responsible for the shipping cost of returning the product to Mavericks.

After-sale policy details for peripheral ancillary products

Return standard:

Maverick promises to meet the following conditions and provide customers with seven-day no-reason return and fifteen-day quality problem replacement services from the date the customer receives the product. You can contact our customer service by email: service@niuebike.com to handle after-sales applications Handle returns and exchanges. The specific return standards are as follows:

 

Peripheral accessories:	1) Within seven days from the date of receipt, under the condition that it does not affect the secondary sales (guarantee that the accessories are complete and no artificial damage, etc.), Mavericks promises to return the goods within seven days without reason. 2) Within 15 days from the date of receipt, if the product has quality problems, Mavericks after-sales promises to replace the goods within 15 days of quality problems. 3) Return voucher: The user provides valid evidence such as invoice and return application form. 4) For the return and replacement of quality problems, the user submits an after-sales application on the online platform, and after the after-sales confirmation, the user will send it back for testing, and then enter the relevant process.
Clothing accessories:	1) Within seven days from the date of receipt, under the condition that it does not affect the secondary sales (guarantee that the washing water label, the tag is complete, and there is no trace of wearing and washing, etc.), Mavericks promises to return the goods within seven days without reason. 2) Within 15 days from the date of receipt, if the product has quality problems, Mavericks after-sales promises to replace the goods within 15 days of quality problems. 3) Return certificate: The user provides valid evidence such as invoice and return application form. 4) For the return and replacement of quality problems, the user submits an after-sales application on the online platform, and after the after-sales confirmation, the user will send it back for testing, and then enter the relevant process.
Bags:	1) Within seven days from the date of receipt, under the circumstance that does not affect the secondary sales (guarantee that the washing water label and tag are complete, and there are no signs of wearing and washing, etc.), Mavericks promises to return the goods within seven days without reason. 2) Within 15 days from the date of receipt, if the product has quality problems, Mavericks after-sales promises to replace the goods within 15 days of quality problems. 3) Return certificate: The user provides valid evidence such as invoice and return application form. 4) For the return and replacement of quality problems, the user submits an after-sales application on the online platform, and after the after-sales confirmation, the user will send it back for testing, and then enter the relevant process.
Sticker (PVC):	1) Within seven days from the date of receipt, under the condition that it does not affect the secondary sales (guarantee that the accessories are complete and no artificial damage, etc.), Mavericks promises to return the goods within seven days without reason. 2) Within 15 days from the date of receipt, if the product has quality problems, Mavericks after-sales promises to replace the goods within 15 days of quality problems. 3) Return voucher: The user provides valid evidence such as invoice and return application form. 4) For the return and replacement of quality problems, the user submits an after-sales application on the online platform, and after the after-sales confirmation, the user will send it back for testing, and then enter the relevant process.
Third Party Accessories:	1) Within seven days from the date of receipt, under the condition that it does not affect the secondary sales (guarantee that the accessories are complete and no artificial damage, etc.), Mavericks promises to return the goods within seven days without reason. 2) Within 15 days from the date of receipt, if the product has quality problems, Mavericks after-sales promises to replace the goods within 15 days of quality problems. 3) Return voucher: The user provides valid evidence such as invoice and return application form. 4) Mavericks after-sale service is responsible for returns due to quality problems and returns without reason, and manufacturers are responsible for other after-sale services.
Returns and exchanges will not be accepted in the following cases 1. For out-of-warranty products (products that exceed the three-guarantee period);2. The outer packaging, accessories, gifts and instructions of the product are incomplete, and the invoice is missing or altered;3. The product is damaged due to external force.

 

After-sales service contact information

Company: Beijing Niudian Technology Co., Ltd.

Tel: +86 15361471275

Email: service@niuebike.com

Address: No. 38, Baizhuang Community, Tongtai Road, Zhengdong New District, Zhengzhou City, Henan Province, China

APP online customer service contact information

APP online customer service: Maverick Electric APP- E-mail: service@niuebike.com