Payment Method

All prices are tax-exclusive, as tax varies from place to place. For fair prices, our website uses the AvaTax tax calculator to calculate your local tax rate.

PayPal payments

NIU PAYMENT

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log into your PayPal account or use Credit Card Express;
2.Enter your card details and click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE:

Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

For more detailed instructions on how to pay, please refer to our new user guide.
You can also refer to the PayPal Buyer Protection page.

PayPal FAQ

Below please find some of the most common questions related to PayPal payments. If you require any further information, please refer to the PayPal help center orcontact us.

How do I exercise my right to the PayPal Buyer Protection?

If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.

You will be covered by the PayPal Buyer Protection if your case meets the following criteria:

. The item was purchased on NIU;

. You paid with PayPal;

. You filed only one claim per PayPal payment;

. You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;

. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

How can I contact PayPal Customer Service?

PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:

Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481

Personal Accounts: 1-402-935-2050

PayPal UK: 0870 7307 191

They are open during the following hours:

-4:00 AM PDT to 10:00 PM PDT from Monday to Friday

-6:00 AM PDT to 8:00 PM PDT Saturday and Sunday

How can I pay if PayPal is not available in my country?

If PayPal is not available in your country, you can use other methods to pay for your order.

Paying with PayPal ( Read Top “PayPal payments”)

Credit Card Payment

Why should I verify my identity when paying with credit card?

If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent frauds. You will receive a notification e-mail from the official email address of the credit card you hold, asking to verify your identity.

Please reply and attach the following files to the same e-mail:

– A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;

– A picture or a scan of your driving license, passport or national ID card;

Please cover your personal information (birth date and similar ones) and your ID/passport/driving license number.

The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.

Why has my credit card been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:

– You did not honor your credit card issuing bank;

– The funds in your card are not sufficient to complete your purchase;

– The card has expired or the new card has not been activated yet;

– System section time-out;

– Your card has been stolen or is lost;

Why did I fail to pay?

Here are several common reasons, please kindly check the following:
– Wrong card details and personal information have been entered
– You did not honor your credit card issuing bank
– The funds in your card are not sufficient
– The card has expired or the new card has not been activated yet
– System section time-out
– Your card has been stolen or is lost