Our Warehouse Address: No. 38, Baizhuang Community, Tongtai Road, Zhengdong New District, Zhengzhou City, Henan Province, China; Postal Code: 450008
Logistics Channels We Use: YunExpress registered airmail, 4PX registered airmail and SF Express
1. All Order Shipping Details 1) Orders from the United States Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order. Lead Time: Starting from the day after shipment, it takes us 6 to 10 working days to deliver the goods to you. The logistics method we use is YunExpress registered air mail.
2) Orders From Europe Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order. Lead Time: Starting from the day after shipment, it takes us 8 to 12 working days to deliver the goods to you. The logistics method we use is YunExpress registered air mail.
3) Orders from Australia, New Zealand, Canada, and Mexico Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order. Lead Time: Starting from the day after shipment, it takes us 12 to 15 working days to deliver the goods to you. The logistics method we use is 4PX registered airmail.
Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.
— TRACK YOUR ORDER WITH EASE
Curious about the total delivery timeline for your order? It's determined by two key elements: Processing and Shipping.
Processing involves the interval from order submission to the moment the item departs our warehouse. For most items, this digital process wraps up in just 1-2 business days.
Shipping, on the other hand, commences as soon as the item embarks on its journey from our warehouse to your selected delivery destination. Once your order is on the way, we'll send you an email containing tracking details.
Encountering hiccups with a non-functional tracking number? Give it 1-2 business days to get registered or scanned in the carrier's system. If the issue persists after this timeframe, please wait for a full weekday and try again. If, even after two business days from receiving your tracking email, the tracking remains elusive, reach out for a status update on your order.
Never laid eyes on your eagerly awaited package?
Sometimes, packages wander astray during transit, end up at the wrong address, or even arrive in separate packages. They might also be safely received by a family member, neighbor, co-worker, or building manager.
NOTE: If your order is 3 days overdue from the estimated delivery date or the tracking indicates delivery that you haven't received, don't hesitate to check your order status and inquire about a potential refund.
Wishing to track your order's status?
Following the completion of your order, you'll receive an email confirming your purchase. When the order is dispatched, another email will hit your inbox, featuring the precious tracking information. Alternatively, you can find this information in your online Account Information under Order History.
— SHIPPING MADE CLEAR
Seeking insight into our shipping methods?
Kindly note that the indicated shipping times don't encompass processing time. If you're shipping to Hawaii or Alaska using Standard shipping, tack on an extra 3-5 business days. It's important to remember that shipping delays due to weather conditions lie beyond our control.
Weekend warriors, please note that items won't be shipped on Saturdays. Weekends and holidays are off the shipping calendar for now.
Can the "Bill to" and "Ship to" addresses differ?
Absolutely, but a word of caution: If you're shipping to an address other than your credit/debit card's billing address, anticipate potential delays or cancellations. Keep your payment method's settings and contact details current when placing your order to prevent this. Also, once an order has shipped, the "ship to" address can't be modified.
A QUICK ADDRESS CHECK!
Take a moment to double-check your shipping address. We won't be held responsible for shipping costs on orders returning due to inaccurate or incomplete addresses.
Orders bouncing back due to incorrect addresses will be refunded automatically, minus shipping expenses paid by NIUEBIKE and relevant processing fees. In case an order gets delivered to the wrong address you entered at checkout, we won't be able to re-ship it.
RETURNS IN A NUTSHELL
At NIUEBIKE, we take pride in our products.
If you're not entirely thrilled with your purchase, our 30-day full refund policy comes to the rescue – for unused and new products.
A 15% restocking fee applies to used or opened products. This policy doesn't extend to products bought with special discount codes. Experience biking excellence with NIUEBIKE – where quality meets your journey.
The shipping times above do not include processing time For Standard shipping to Hawaii or Alaska, add 3-5 business days Weather-related shipping delays are not within the control of.
Will items ship on Saturdays?
No. At this time, weekends and holidays are not included.
Can I use different "Bill to" and "Ship to" addresses?
If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.
NOTE: The "ship to" address cannot be altered after the order has been shipped.
Telphone: +86 15875568750
Address: No. 38, Baizhuang Community, Tongtai Road, Zhengdong New District, Zhengzhou City, Henan Province, China
We will be sure to get back to you within 24 hours!