My NIU Account & Settings

There are questions about, The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do? Can I register with both my mobile number and email address? How do I change my password in the APP? How do I unbind a scooter from the NIU APP?...

Can different accounts be connected to the same scooter?
2022/04/14 316
One scooter can have up to 5 accounts linked to it. The first account to connect with the scooter, will automatically be set to Owner account. All other accounts are ordinary accounts. What is the ...
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Where can I find the SN and VIN numbers?
2022/04/14 559
You can find them in the user manual, on the scooter or in the NIU APP after you’ve bound the scooter. SN = serial number VIN = frame number In the user manual You will find a QR Code that ho...
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I don’t have the scooter QR code anymore. How can I know the SN number?
2022/04/14 431
Under the seat of your scooter, you can find the VIN number engraved in the scooter framework. With this number, we can help you get the matching SN number. You can send us an email at hello@niuebi...
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How do I change the language in the APP?
2022/04/14 207
The NIU application can be set in the following languages. English German Spanish French Italian Dutch Swedish Follow these steps to change your language settings. 1/ Go to ‘Me’ 2/ Go t...
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How can I update the APP?
2022/04/14 249
We keep improving the NIU APP to offer you the best possible experience. Follow the below steps to make sure you have the latest APP version: 1/ Go to the tab ‘Me’ 2/ Go to ‘About...
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I forgot my password. What should I do now?
2022/04/14 218
You can follow the below steps in the application. 1/ Open the application and choose ‘Device Binding’ 2/ Click ‘Forgot Password?’ 3/ Request a reset code by using your regi...
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How do I know if I have the latest version of the APP?
2022/04/14 190
You can easily check this in the APP. Follow these steps! 1/ Go to tab ‘Me’. 2/ Click ‘About’. 3/ Run the ‘Check for New Firmware Updates’. See the video attache...
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How do I unbind a scooter from the NIU APP?
2022/04/14 454
Unbinding the scooter means that you will no longer see the scooter in the APP. It allows other people to become the new owner of the scooter. Follow the below steps: 1/ Open your NIU application a...
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How do I change my password in the APP?
2022/04/14 218
If you want to change your password to log in to the NIU APP, you can follow the below steps: 1/ Go to the tab ‘Me’ 2/ Go to ‘Settings’ in the upper left corner 3/ Go to ...
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Can I register with both my mobile number and email address?
2022/04/14 226
Yes, this is possible. When logging in for the first time, you can choose either the mobile number or the email address. After you have logged in, go to the tab ‘Me’, click your account...
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