The 20 inch Fat Tire Ebike is now in stock in the US warehouse, and you can receive it within 3~5 days of purchase. Available to US buyers only!
There are questions about How do I contact after-sales service? What should I do if the handlebar stem wobbles during a ride? What should I do if the tire swings from side to side? Or bounces up and down during a ride? What should I do if the wheel motor stalls?...
If your Niu scooter is new, the brakes will loosen and become smoother after a short period of time. You can also adjust the “energy recovery” settings in the app. When setting it to “weak”, the el...
DetailsIf your kick scooter has troubles, an error code will appear on the dashboard. You can refer to the Troubleshooting chapter in the user manual to determine what is wrong with your kick scooter. Fol...
DetailsIf you are using the kick scooter for the first time, please make sure you followed the steps as explained here How do I activate the NIU kick scooter? If you have completed the activation process...
DetailsYou can check if the power button has moved or if it got stuck. If so, you can try to move it back to its correct position and check if the display can work again. If the dashboard remains faulty, ...
DetailsIf the battery doesn’t charge anymore, please check and make sure the charging port is clean. The charging problem can also be caused by the charger itself. Plug the charger in but keep it disconne...
DetailsThe NIU kick scooter uses both mechanical and electronic brakes. If you’re experiencing issues with the brakes, please firstly check the mechanical brakes. Hold the brake on one side and try to pus...
DetailsIf the headlight is dim or uneven or not working at all, please check whether there is dust or water in the light hood. If there is, contact after-sales service for repair. If there is not, please ...
DetailsYou can check if there is anything stuck in the brake handle. Remove any dirt or small parts which are stuck there. If the brake handle doesn’t bounce back due to a mechanical defect, it will have...
DetailsIf the thumb throttle is not bouncing back, you can check if there is enough space between the throttle and the handle grip. If there is not, you should adjust the position of the thumb throttle or...
DetailsThe rattles are generally caused by loose parts, friction, or vibration. You can get off the kick scooter and push it forward to determine where the rattling is coming from. If the rattles are caus...
Details
NIU Electric Scooter | NIU Official Website
America
